How we collect, use, and protect your information
Your Privacy Matters: At SMTP Servers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email delivery services.
SMTP Servers ("Company," "we," "us," or "our") operates the SMTP Servers email delivery service, including our website, APIs, and related services (collectively, the "Service"). This Privacy Policy applies to all information collected through our Service.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
We collect information you voluntarily provide when using our Service:
| Category | Examples |
|---|---|
| Account Information | Name, email address, company name, phone number, billing address |
| Payment Information | Credit card details, billing information (processed by our payment providers) |
| Email Content | Email messages, attachments, sender/recipient addresses transmitted through our Service |
| Support Communications | Messages, feedback, and correspondence with our support team |
| Domain Information | Domain names you configure, DNS records, authentication settings |
When you use our Service, we automatically collect certain information:
We may receive information about you from:
We use the information we collect for the following purposes:
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
| Legal Basis | Processing Activities |
|---|---|
| Contract Performance | Providing the Service, processing payments, account management |
| Legitimate Interests | Service improvement, security, fraud prevention, analytics |
| Consent | Marketing communications, optional cookies |
| Legal Obligation | Compliance with laws, responding to legal requests |
We do not sell your personal information. We may share your information in the following circumstances:
We share information with trusted third-party service providers who assist us in operating our Service:
All service providers are contractually bound to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law or in response to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
We may share your information with third parties when you have given us explicit consent to do so.
We implement comprehensive security measures to protect your information:
Security Measures: We use industry-standard encryption, secure data centers, regular security audits, and strict access controls to protect your data.
You are responsible for:
We use cookies and similar technologies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, session management | Session |
| Functional | Preferences, language settings, customization | 1 year |
| Analytics | Usage statistics, performance monitoring | 2 years |
| Marketing | Personalized advertising (with consent) | 1 year |
You can control cookies through:
Note that disabling certain cookies may affect the functionality of our Service.
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 30 days after deletion |
| Email Content | Not stored (transmitted only) |
| Email Metadata/Logs | 90 days |
| Billing Records | 7 years (legal requirement) |
| Support Tickets | 3 years after resolution |
| Security Logs | 1 year |
Depending on your location, you may have the following rights regarding your personal information:
To exercise your privacy rights, you can:
We will respond to verified requests within 30 days (or as required by applicable law).
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected information from a child under 16, we will delete it promptly.
If you believe we have collected information from a child, please contact us immediately at privacy@smtpproxy.com.
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Third-party services we integrate with include:
We may update this Privacy Policy from time to time. We will notify you of material changes by:
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SMTP Servers - Privacy Team
Email: support@smtp-servers.com
San Francisco, CA 94105, United States
For GDPR-related inquiries, you may also contact our Data Protection Officer:
For users in the European Union, our EU representative can be contacted at:
By using SMTP Servers, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.